Tamara
Customer Care - Trainer
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Cairo, EgyptEgyptCare - People
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Position details
About the Role The Customer Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service. This role plays a key part in onboarding new hires, reinforcing operational knowledge…
Requirements
rs and SMEs to stay aligned with process updates, product changes, and operational priorities. Ensure training delivery reflects current operational practices. Quality & Coaching Support Observe customer interactions where relevant to identify learning opportunities. Provide feedback and reinforcement to support applying training in the live environment. Continuous Learning Stay informed about pr…
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