Tamara
Customer & Partner Care - Trainer
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Cairo, EgyptEgyptCare - People
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Position details
About the role As a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped wit…
Requirements
rtner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning Your Expertise 1-2 years …
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