Refund Policy

This Refund Policy governs the conditions for reimbursing amounts paid for Muqabaleh platform services.

Cancel anytime. Full refund within 7 days of first payment. No refunds after 7 days.

To cancel: go to Dashboard → Billing → Cancel. Your access continues until the end of the billing period.

Refund requests: email support@muqabaleh.com within 7 days of payment. Include your account email and PayPal transaction reference.

Approved PayPal refunds are returned to the original PayPal account. Processing time depends on PayPal.

For Business (B2B) accounts, refund terms differ according to the signed agreement. Corporate refund requests are handled in accordance with the terms of the contract signed with each company individually.

For human interview bookings, users may cancel the appointment and receive a full credit if cancellation is made at least twenty-four (24) hours before the scheduled time. Cancellation after this period does not qualify for a refund.

Users are not entitled to a refund after the interview session is completed and the evaluation report is delivered. Once the report is delivered, the service is considered complete and is not subject to refund.

If a user provides false or misleading information during registration or during the interview that affects the quality of the evaluation, they are not entitled to claim a refund.

This Refund Policy does not cover fees or government taxes imposed on financial transactions. Users are responsible for any additional fees charged by the payment service provider.

Muqabaleh reserves the right to reject refund requests that are submitted repeatedly or are suspected of representing abuse of the refund policy.

For any inquiries regarding this Refund Policy or the status of a specific refund request, please contact the support team through the Help Center page or via email: billing@muqabaleh.com.