Tamara
Dispute Operations Specialist
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Riyadh, Saudi ArabiaSaudiCare
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Position details
responsibilities Own the end-to-end management of merchant disputes, including: Review & Adjudication Review claims through the standard queue or the commercial channel when a merchant is suspended due to a high dispute rate and requires priority handling. Evaluate the evidence provided by both the…
Requirements
ole once the process is defined. Channel partner workflow support Handle CP-flagged disputes per defined manual workflow Coordinate with Commercial KAMs on partner-specific escalations Regulator escalation coordination (designated Investigators only) One Investigators is designated within the team as the primary regulator escalation point: Handles SAMA and CBUAE escalated cases in coordination wi…
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