Tamara
Merchant Success Lead
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Dubai, United Arab EmiratesUAECommercial
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Position details
responsibilities: Team leadership and coverage: Lead, coach, and performance-manage a team of Merchant Success team members Set city-level territories, merchant portfolios, visit plans, and daily priorities based on volume, risk, and activation opportunity Build a field operating rhythm covering da…
Requirements
ageing merchants and intervene when cases are at risk of missing SLAs or remaining below the transaction threshold Performance management and reporting Own the Merchant Success KPI dashboard and provide clear weekly performance reporting by city, team member, cohort, and issue type Track leading and lagging indicators, including health-check SLA attainment, contact and visit completion, recovery …
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