Public Engagement Lead

Position details

Responsibilities: Lead the Public Engagement team across public channels, including X, Instagram, TikTok, Facebook, app reviews, and other public feedback spaces. Own daily operations, shift coverage, workload distribution, and quality performance for public interactions. Ensure public replies foll…

Requirements

Proven experience leading a team in social media care, community management, public engagement, or marketing operations. Strong Arabic and English writing skills, with the ability to adapt tone for public, high-sensitivity, and platform-specific interactions. Strong understanding of social media platforms, app review management, public customer behavior, and digital engagement tools. Strong judgm…