Client Service Analyst - Livechat (Seychelles, French&Creole required)

عن الوظيفة

Responsibilities Support clients on all inquiries via live chat or email Ensure efficient and excellent customer service experience provided Be well equipped with the Company's platform/product including keeping abreast of general market conditions Diligently and effectively manage and follow up on…

المتطلبات

Assist in overseeing team performance and ensure all members consistently achieve and maintain high KPIs Provide coaching and training to all members, including case sharing for error / incidents prevention Monitor team specific challenges and situations, working proactively to meet team and BU OKRs Analyze performance data and prepare detailed reports providing analysis, and solutions to problem…