Collections Advisor

عن الوظيفة

In this role, you will act as a vital link for customers navigating the collection process—investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information and thrives in a fast-paced fintech envi…

المتطلبات

entify systemic issues within the collection flow through the collection tickets and suggest process improvements to mitigate future risks. Quality & Operations Support Perform daily "mundane" but critical ad-hoc tasks, including call audits and transcript reviews. Monitor chat and email interactions to ensure agents are adhering to collection guidelines and local regulations. Your Expertise Expe…