Customer Care Manager - UAE

عن الوظيفة

About the role We're looking for an experienced Customer Care Manager to lead UAE customer care from our Cairo site. This is a role for a strong leader who manages through Team Leaders but knows the operation cold — someone who leads with full context and credibility, never secondhand. You won't ge…

المتطلبات

Experience Proven experience leading managers and Team Leaders in a high-volume, fast-paced, multi-channel customer care operation — ideally owning a contact-center operation end-to-end. Deep, hands-on operational fluency: you operate the tools, read the data, and know the workflows yourself — a credible operator who leads, not a delegator who relies on the team for context. Skills and Qualificat…